SHIPPING & PURCHASE INFO

Do not hesitate to contact me if you have any questions regarding your order. Please include your order number and title. I will respond to you as soon as I can, usually within 24h.

 

 

- All the orders are shipped twice a week (Monday and Thursday).

- You will get a tracking number and free shipping if your order is more than 100 Euros

- I ship worldwide so you can place your order from any possible location.

- Shipping takes anywhere from 2 days to 2 weeks depending on your location.

- Basic DHL Shipping does not include a tracking number, you can choose Safe DHL Shipping with a tracking number included for an extra cost

- I don't accept returns, I don't do refunds. You can cancel your order if it hasn't been shipped yet! Contact by email to cancel. If you are not happy with your order after receiving it for any reasons please email me and we will find a solution. 

 

 

Please note that this is a personal project, not a startup with a dozen members. I process all the orders and email requests personally. And I do it with all the respect and attention it deserves. So please be patient, it takes about 2-4 days to process one order with all the care and love. Thank you for your understanding. 

CONTACT

SEND YOUR LOVE LETTERS (and everything else) HERE:

thevelvetdust@gmail.com